Privacy Policy

1. General Information

A European regulation was established and entered into force on May 25, 2018. This is the General Data Protection Regulation (GDDR – EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016), which strengthens the rules already in place regarding the collection and use of personal data by an organization.

The company Pollenergie attaches great importance to your rights regarding your own personal information. The purpose of this policy is to inform you of our practices regarding the collection, use, and sharing of information that you may provide to us through our website www.pollenergie.fr, in accordance with this GDPR.

We invite you to read this document to better understand how your data is collected and used.

2. Collected Data

By using our website www.pollenergie.fr, you are asked to provide us with personal data. These are defined as "any information relating to an identified or identifiable natural person."

2.1. Data Collected

The data you communicate to us generally includes the following:

• First and last name
• Billing postal address
• Delivery postal address
• Landline phone number
• Mobile phone number
• Email address
• Password
• Date of birth
• Website customer review
• Product customer review

Most of this information is mandatory when creating an account and/or placing an order...

2.2. Collection Methods

Data collection through our website may occur:

• When creating a customer account
• When placing an order
• When filling out a contact form
• When subscribing to the website's newsletter
• When participating in a contest or giveaway
• When requested through a survey

The collection of personal data mentioned here refers to acquisition via the website, but this collection can also occur when you contact us by phone or mail...

2.3. Why Does Pollenergie Collect Personal Data?

• To execute the sales contract between the customer and Pollenergie
• To inform customers about the progress of their order
• To offer specific promotions
• To provide information about new product releases
• To distribute information related to Pollenergie
• To improve the services offered to customers

The company Pollenergie guarantees the protection of this personal information...

3. Your Rights

3.1. Right to Information

The company Pollenergie undertakes to let you know what data is gathered, as well as how and why it is collected.

3.2. Collection of Consent

The company Pollenergie cannot collect personal data without your consent...

3.3. Right of Access and Right to Portability

You have the right to request from Pollenergie to know what information it holds about you...

3.4. Right to Rectification and Right to be Forgotten

You can request the update of your incorrect or obsolete information, as well as the erasure of your personal data...

3.5. Right to Object

You also have the right to object to the use of your personal data for direct marketing purposes or for any other purpose.

For any request to exercise a right or for any additional information, you can contact customer service:

4. Financial Data

When you use the website of the company Pollenergie, you are required to pay a price including VAT (TTC) to validate your order.

This payment can be made by various means:

• Credit/Debit card
• PayPal
• Check
• Bank transfer

The company Pollenergie uses a secure banking payment interface, PAYPLUG.

The order validated by the customer will only be considered effective when the relevant bank payment centers have given their approval...

For payments by bank check or transfer...

5. Password Confidentiality

You are responsible for maintaining the confidentiality of the password you choose to access your account on our website.

6. External Links

Our site may contain links to the websites of our partners or third-party companies.

7. Changes to Our Privacy Policy

We may occasionally modify this privacy policy.

8. Contact

For any questions regarding this privacy policy or for any request relating to your personal data: